tag:blogger.com,1999:blog-2023956444265128672.post290575880227239750..comments2024-03-28T00:47:44.556+08:00Comments on The Reading Life: "One Night @ The Call Center" by Chetan BhagatMel uhttp://www.blogger.com/profile/08714473754458914681noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-2023956444265128672.post-59765542016349901822010-07-28T05:23:24.403+08:002010-07-28T05:23:24.403+08:00Nice review, Mel! I heard about the book when it f...Nice review, Mel! I heard about the book when it first came out but forgot about it. Sounds good still.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-20451623105416665132010-01-18T21:32:21.056+08:002010-01-18T21:32:21.056+08:00Thanks for the recommendation - I will add it to m...Thanks for the recommendation - I will add it to my TBR for the South Asian Author Challenge!Booksnychttps://www.blogger.com/profile/11197753056299399065noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-61314532092753080022010-01-10T21:06:16.298+08:002010-01-10T21:06:16.298+08:00Sounds like an interesting book. I am actually mo...Sounds like an interesting book. I am actually more interested in the call centers in the Philippines. Those are some strange requirements for people that won't be seen by their customers.Okibumhttps://www.blogger.com/profile/02009045092514213496noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-70678976368831952062010-01-07T12:49:45.926+08:002010-01-07T12:49:45.926+08:00Ah, very interesting review Mel :) Yes, I'm fa...Ah, very interesting review Mel :) Yes, I'm familiar with this too since the district where I work in also have lots of call center companies. It's funny what you said about "call center english". Everyone knows that's not the way Americans actually speak English, but still it's been established as the accent of preference for those who work in this field :)Mark Davidhttps://www.blogger.com/profile/00191881042368314958noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-52752791658185104622010-01-07T03:15:36.836+08:002010-01-07T03:15:36.836+08:00Interesting, both for the setting and the call cen...Interesting, both for the setting and the call centres which I hardly knew anything about. And if you have to service American caller every night, I can understand that you will say undiplomatic things about them sometimes :DDorte Hhttps://www.blogger.com/profile/14535044092722418173noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-43966331826209096832010-01-06T15:58:22.803+08:002010-01-06T15:58:22.803+08:00Hello,
I haven't read the story yet but I have...Hello,<br />I haven't read the story yet but I have heard it from my friends , I liked the story as it is of totally different taste. I have the film instead.<br />Great.call centerhttp://www.fusionbposervices.com/noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-90281218890308866532010-01-06T11:50:31.587+08:002010-01-06T11:50:31.587+08:00It sounds interesting. I've wondered what thos...It sounds interesting. I've wondered what those places are like, but never saw a book on the subject.Jeanehttps://www.blogger.com/profile/02270303640902731044noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-23291493303976836072010-01-05T21:27:56.577+08:002010-01-05T21:27:56.577+08:00I've always wondered what call centers are lik...I've always wondered what call centers are like in India. This one's for the to-read list definitely.Jhayhttp://passionforbooks.netnoreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-51742782629726298002010-01-05T13:36:01.080+08:002010-01-05T13:36:01.080+08:00That is an interesting book to read for sure. I am...That is an interesting book to read for sure. I am going to look for it. It is interesting that this is one of the subjects we discussed during one of my last semester classes, the one about doing business globally. In my opinion, the main problem with outsourcing customer service is the cultural gap, as this is one type of job where you are supposed to build some kind of empathically type relationship with your client, but how ? You cannot even imagine the lifestyle of your client, neither is he/she able to imagine yours. However, as you have to interact with each over ,you are trying to figure out a method to communicate and as you are attempting to imagine the other people's life is so easy to fall into stereotyping...On both sides.Anahttps://www.blogger.com/profile/06611955404994410354noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-61974860831002305692010-01-05T07:33:25.302+08:002010-01-05T07:33:25.302+08:00Interesting review. I found it funny how you menti...Interesting review. I found it funny how you mentioned about calls that "ask where the on switch on their DVD player is." It sounds ridiculous, but in real life, we do have calls that come in with questions like that.<br /><br />I've worked for the Call Centre for an insurance company before, so although I don't get calls asking random questions like that, I did get calls asking if they should put their height in feet and inches, or in cm. After a whole week of this, anyone would be frustrated. <br /><br />I've got a ton of books to read yet, so I don't think I'll be picking this book up any time soon. But it's good reading your thoughts on it.Michelle (su[shu])https://www.blogger.com/profile/18223337726831731472noreply@blogger.comtag:blogger.com,1999:blog-2023956444265128672.post-16751960554707376472010-01-05T07:26:49.663+08:002010-01-05T07:26:49.663+08:00Often, we receive calls from telemarketers in Indi...Often, we receive calls from telemarketers in India who sell medications. In the book you describe, the call center receives calls from customers needing help of some sort--this sounds interesting. A "behind-the-scenes" look at an Indian call center!Sukohttps://www.blogger.com/profile/11893742747135555499noreply@blogger.com